FAQ

Our LMS (Moodle) requires a minimalistic setup for trainers and learners to access and use the platform efficiently and smoothly. Here below you find more details:

• Internet connection: A stable and reasonably fast internet connection is necessary for a seamless experience. The EUAA LMS is primarily web-based, and a slow connection may result in performance issues.
• Web Browser: A modern web browser is essential for accessing the EUAA LMS interface. Popular options include Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. It is suggested to have the user’s browser updated to the latest version to avoid potential compatibility problems and ensure the best experience. EUAA LMS is fully compatible with:
  • Chrome
  • Firefox
  • Safari
  • Edge
  • Opera
  • etc. Note: from v3.10 Moodle does NOT support Internet Explorer 11.
• Hardware: EUAA LMS doesn't need particularly high-end hardware requirements. Any modern computer or mobile device (ideally tablets but also phones can be used effectively for navigation) should be capable of running Moodle experiences effectively.
• Web Browser requirements: Hardware and Operating System requirements are based on the web browser you are using. Therefore, we recommend referring to the guidelines provided by your browser provider:
  • Edge
  • Chrome
  • Firefox
  • Safari
• Screen Size and Resolution: A screen resolution of 1024x768 pixels or higher is recommended for optimal viewing of the LMS interface. The responsive design of the EUAA LMS installation allows the content to adapt to different screen sizes; despite the theme enables also mobile users, larger screens (laptop, desktop, and tablets) are generally more comfortable for e-learning purpose.
• Operating System (OS): being a web-based platform, our LMS is operating systems agnostic. Users can access with machines based on Windows, macOS, and Linux. The user’s OS is required to be relatively up to date to ensure a secure and optimized experience.
• JavaScript: the EUAA LMS relies on JavaScript for some interactive features. The student needs to ensure that JavaScript is enabled in their web browser for such activities.
• Cookies: EUAA LMS uses cookies for user authentication and other functionalities. These are typically enabled by default; however, users are required to activate them in their browser in case they are not set up yet.
• Plugins: our EUAA LMS site doesn’t require specific plugins or additional tools, for video conferencing as this service runs on a separate platform (Webex) which is not integrated. No plugin or additional software is required to use interactive content, as the learner experience is entirely web-based.
• Additional Requirements: the EUAA LMS is configured in way that there is no need to install any third-party software to access the platform and consume the content. Moreover, most modern browsers come with built-in PDF viewer functionality, so also this content format is fully covered; alternatively, users can download and install Adobe PDF Reader or equivalent software.

To access the EUAA Learning Management System, visit the login page through this link: https://atraining.euaa.europa.eu/lms/login.php and access using the credentials provided via email.
In this automated email you will find:

• Username
• Temporary password
• Steps to change/reset password
• Link/description of the Orientation for Learners module
• Contact details to report technical issues (elearning@euaa.europa.eu)

As a new user, you should have received an email with the credentials to log into the EUAA Learning Management System upon account creation.

In case you did not receive the email with your login credentials, please check your SPAM/Junk folder. Otherwise, follow these instructions:

1. Click on Forgotten your username or password?
2. Input the email address used by your organisation to request your enrolment and press ‘Reset my password’ (see below); 
   
3. The system will send you an automatic email from lms@euaa.europa.eu; open the message follow the link to the password reset page on the LMS. 
   
4. Create a new, strong, and unique password. 
   
5. Once your password is set, you will be redirected to the Module list on the LMS.

In case you go through these steps, and you are still experiencing issues, then please contact the eLearning Team at elearning@euaa.europa.eu.

EUAA does not send out credentials (password) to users directly via email for security reasons. To retrieve your log-in credentials please follow the instructions below:

1. Click on Forgotten your username or password?
2. Input the email address used by your organisation to request your enrolment and press ‘Reset my password’ (see below); 
   
3. The system will send you an automatic email from lms@euaa.europa.eu; open the message follow the link to the password reset page on the LMS. 
   
4. Create a new, strong, and unique password. 
   
5. Once your password is set, you will be redirected to the Module list on the LMS.

In case you go through these steps, and you are still experiencing issues, then please contact the eLearning Team at elearning@euaa.europa.eu.

You have unlimited access to the content of EUAA modules you have been enrolled in. However, after the Module end date, you will not be able to complete any other online activity for your Module. Also, as part of the module life cycle, the content of the EUAA module you have followed and continue to access may become outdated as newer versions may be released.

The EUAA uses Webex Meeting Platform for synchronous online events. The tool is not integrated with our LMS. Once registered for a webinar, participants receive session details, including a direct link to join the event, a few days prior to the webinar.

After the candidate has been registered on the Online Assessment Platform, they receive an email with a direct link to the assessment session. The candidate will be asked to confirm their enrollment to access the platform. We suggest you familiarise with the following documents:

• Code of Conduct
• Internal guidance on grading of EAC modules
• Internal guidance on assessment and grading of programme modules
• Assessment appeals procedure
• Academic misconduct procedure
• Mitigating circumstances

Currently you can access and check the information in your profile; however, due to security reasons, you will not be able to update any field directly. Please, check if your profile details are up to date/correct by following the below steps:

1. Click on your profile icon at the top- right corner of the page
2. Click on ‘profile’ 
   
   The system will direct you to your user Personal Profile page.
   
3. Once you have reviewed your profile information you can request to amend your any detail by contacting the eLearning Team at elearning@euaa.europa.eu. Remember to add your respective National Contact Points (NCP) in ‘CC (if applicable) and provide us with the correct profile information (name, surname, email and organisation).

You can write an e-mail to the EUAA eLearning Team at elearning@euaa.europa.eu with your TNCPs in copy and share the e-mail addresses used for your current and previous registrations.

Please, highlight which is your primary account and provide an alternate email to ensure we can can keep in contact with you. The eLearning Team will merge your accounts to prevent any loss of data and keep all your records in your profile.

To amend your user profile, please send an e-mail to EUAA eLearning Team at elearning@euaa.europa.eu with your trainers or Training National Contact Person/s in CC. For future enrolments, please ensure you provide your trainers or Training National Contact Person/s with the correctly spelled name, surname, organisational email address, and organisation.

If you cannot find the modules you have Module/s you have been recently enrolled in on your dashboard, kindly check the below 2 possibilities:

1. Your module end-date has passed which means it has been stored under the ‘Past’ category in your dashboard.
                                 
2. You might have been registered on the LMS with two or more accounts; if this is the case, your accounts need to be merged. To do so, send an e-mail to EUAA Learning Technologies team at elearning@euaa.europa.eu with your TNCPs in copy and share your past and current e-mail addresses, highlighting which is your primary account. With this information, the EUAA Training and Learning Technologies Team can merge your duplicated account with your primary account and ensure all your training is tracked properly.

Should you still encounter issues locating your Module/ describe the technical issue at elearning@euaa.europa.eu.

The content of each module is presented as a list of topics, either in a vertical or horizontal layout. The first topic is always an introduction to the module.

1. Modules organized into a ‘vertical topic sequence’
   

   Most modules using the vertical layout will not restrict your navigation and you will be able to move freely from one sub-module to the next.

2. Modules organized into a ‘horizontal topics sequence’
   

   Some modules designed with this layout have a set of restrictions to prevent the navigation to the next sub-module unless all the activities of the previous one have been fully completed.

Further information on how to navigate is available in the Orientation for Learners module.

Once you access the homepage you will find the Announcements and Handbook activities in the top section of the page.

Further information on how to navigate is available in the Orientation for Learners module.

If you cannot move forward with the content of the module, proceed with the following steps before contacting your trainer or the eLearning Team:

1. From the menu embedded in the content activity (Top-Right corner, see figure below), check if you have completed all required tasks. E.g.: clicked on all icons, completed all videos and exercises, etc.)
2. Exit the activity and enter again. If you still experience the same issue, you could
   1. Try opening the activity in a ‘private tab’ of your browser (Microsoft Edge) or using ‘Incognito Mode’ (Google Chrome);
   2. Alternatively try using a different browser.
3. If the problem persists, you can contact the eLearning Team at elearning@euaa.europa.eu to describe the technical issue including a screenshot of the error and a link to the activity.

1. Go to the Module homepage
2. Click the arrow/handle on the top-right corner to open the Completion Progress
   
3. You will find a block displaying the tracking information:
                                 

Each activity in the Completion Progress block is colour-coded as follows:

• Green – fully completed activity.
• Yellow - activity has been submitted but not fully completed due to pending grading.
• Blue – activity is not yet completed or viewed by the user.
• Red – the learner has successfully completed the activity.

For further clarification or issues with your module progress bar, please contact your trainer/facilitator or the eLearning Team at elearning@euaa.europa.eu.

The certificate of attendance becomes available for download only after submitting the feedback form.

Please, make sure that you have completed all the compulsory activities as they are linked to the feedback form and certificate, including the last content and the attendance to the webinar/face-to-face event (when applicable).

Such restrictions are displayed at the end of the activities:

If you have completed all required activities but you are still not able to access the feedback form or certificate, please contact the trainer/facilitator assigned to your session or the eLearning Team at elearning@euaa.europa.eu.

If you cannot complete your formative assessment and you cannot proceed further, before contacting your trainer/facilitator or the e-Learning team, please follow these steps:

1. Check if all the previous activities have been completed (open the progress block clicking on the arrow/handle on the top-right of the Module home page).
                                 
2. Exit the activity and enter again. If you still experience the same issue, you could
   1. Try opening the activity in a ‘private tab’ of your browser (Microsoft Edge) or using ‘Incognito Mode’ (Google Chrome);
   2. Alternatively try using a different browser.
3. Check if the module end-date has not expired, as this would not allow the completion of this activity.

If the problem persists, you can contact your trainer/facilitator or the EUAA Learning Technologies team to describe the technical issue at elearning@euaa.europa.eu.